With PWR's Member Relation Tracking, we are able to keep a record of common questions that our members run into on a regular basis as a REALTOR® Member.

What we have done here is provide answers to the top ten questions and posted them on this page for your convenience. Save yourself some time and see if we have already answered your question here.

How can I join Pacific West Association of REALTORS®?

PWR offers three convenient options so you can chose the one that best suits you and your needs. First option is to complete our online E-Application, which allows you to submit your information electronically to our membership department. The usual turnaround time for this process is 24-48hrs after all required documentation is received and it does not require you to come into our office. Click here for more inforation and to Join PWR now. Second option is to set up an appointment. You can meet with one of our knowledgeable membership processors that will have your application processed on the same day of your appointment and usually access to the MLS that evening. You will need to download an application packet that includes your New PWR Application along with other required documents. The application packet must be completed and signed by your broker prior to coming in for your appointment. Contact our Call Center at 714-245-5500 to schedule your appointment. Click Here to view Membership Docs. Third option is to fax or email your application. You will need to download an application packet that includes your New PWR Application along with other required documents. The application packet must be completed and signed by your broker prior to faxing or emailing it to PWR. PWR Membership Fax number is 714-245-5550, PWR Membership email address is membership@pwr.net. Please allow 24-48 hrs for processing after all documentation is received. Click Here to view Membership Docs.

I am a REALTOR® and I have an assistant, how can they get access to Tempo?

PWR offers two clerical user options: Office Assistant for brokers who want an assistant in the office that can assist with listings for all agents in the office, or Personal Assistants for Agents that have their own personal assistant. The Clerical User application can be located under our Membership Documents On Demand. Click Here to view Membership Docs.

How can I submit changes to my member record (new eMail address, new phone numbers, new broker, etc.)?

There are two ways to submit changes to your record. First option is to Log into the Members Only section of this site using your PWR Public and Private IDs. Click Here to Login into MembersOnly Once logged in simply find and click on the Member Information Editor link and submit your changes. Second option is to download and complete a Member Change Form and fax it to our membership department at 714-245-5550. Click Here to view Membership Docs.

How do I obtain a Supra ActiveKEY?

Supra ActiveKEYs are available for lease at both PWR Office locations. Click here to view PWR Service Centers. Supra hours are 9:00am – 4:00pm Monday – Friday. Saturdays, Anaheim Location Only from 9:00 am – 12:00pm.

What do I do if I am having trouble with my Supra ActiveKEY (key battery does not charge, key will not update, etc.)?

You will need to contact Supra’s technical support department for troubleshooting. If they find that the key is defective, they will provide you with a reference number which is required in order for PWR to exchange your ActiveKEY. Supra’s technical support department phone number is 877-699-6787 from 5:00am – 7:00pm PT, seven days a week.

What do I do if I am having trouble with my Supra eKEY (eKEY is the service that allows your PDA or Smartphone to work as a Supra Key, requires monthly service fee and software to be added to a compatible PDA or Smartphone)?

Contact Supra’s technical support department at 877-699-6787 from 5:00am – 7:00pm PT, seven days a week. You can also try using Supra’s Self Serve Support online at www.supraekey.com .

What are the Supra I-Box default/normal hours of operation?

Due to Daylight Saving, there are two normal hours of operation: 7:30am – 9:00pm, and during Daylight Saving the times change to 8:30am – 10:00pm. *Note: Not all I-Boxes will be set to these hours. I-Boxes can be reprogrammed at the Association to work during specific hours upon the I-Box owner’s request. I-Box owner would need to bring the box into one of our offices and request a timed access change. If you try to open a lockbox outside of the hours of operation that have been set for that box, you will see an error on you key that reads “Not Authorized”. Refer to the listing to view showing instructions by the Listing Agent.

What do I need to do to get a replacement MLS Token/Authenticator (Token is lost or broken)?

Replacement Tokens are available at both PWR locations. Click here to view PWR Service Centers. If the Token is broken or defective, you must first report it broken, look for the link on the Tempo login page www.tempo.socalmls.com. Once you have reported the Token broken, the system will email you a set of temporary codes that are good for 5 days. Within those 5 days, you must bring the broken token to one of the PWR locations for exchange *Note: if there was physical damaged that caused the token to malfunction, a $35+tax replacement fee will be assessed. Once you obtain your replacement token, you must register it through Tempo. **Note: If you did not report the defective token as Broken, you will not be able to register your new token. If the token was lost, you must first report the token lost on the tempo login page. www.tempo.socalmls.com. Once you have reported the Token lost, the system will email you a set of temporary codes that are good for 5 days. Within those 5 days, you must come into one of our locations to purchase a replacement token, (cost is $35+tax). Once you obtain your replacement token, you must register it through Tempo. *Note: If you did not report the lost token as Lost, you will not be able to register your new token.

Do I still need to reciprocate listings to the surrounding MLSs?

The introduction of CARETS makes reciprocating listings to participating MLSs unnecessary. Participating MLSs include: SoCalMLS, CRISnet, MRMLS, i-Tech, The MLS/CLAW, Desert Area MLS, and VCRDS.

How can I cancel my listing?

Listings can only be canceled by the office broker or manager. The broker or manager would need to log into Tempo and cancel the listing.