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Lori Smith
Professional Standards Manager

Pro Standards
Pro Standards Guide
Arbitration Program
Ethics Complaints
Mediation Program
Ombudsman Program

Docs on Demand
Pro Standards PDF's
Association ByLaws PDF
MLS Rules & Regulations PDF
N.A.R. Code of Ethics PDF


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Professional Standards Guide
Through our Professional Standards Department, the Pacific West Association of REALTORS® has one of the most well respected programs in the State of California.

We can offer members of the public and our members numerous ways to solve a dispute.

All PWR members are required to settle their monetary disputes (usually a commission issue) through the use of our Arbitration program. Members submit to PWR an arbitration request including a summary of the events and pay a $500 filing fee. The process will begin and a hearing will be scheduled to settle the matter.


To preserve the integrity of our industry we encourage REALTORS® to adhere to the association Code of Ethics. Any violations of the Code of Ethics or MLS Rules by one of our members should be reported to the association.


If a buyer and/or seller are in a dispute (usually over a deposit or lack of disclosure) PWR offers mediation services for your clients. Our mediation services provide a quick and professional means of solving the dispute.


This program is designed to have an experienced broker contact both parties and attempt to settle the matter in a timely way. If no agreement is reached the complainant may then file a formal ethics complaint.