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Find the answers to the most frequently asked questions the PWR Call Center receives each month without having to pick up the phone. The PWR Call Center handles thousands of calls each week and chances are; we have already helped a member find the answer to your question.
Answers
1. Q: How do I reciprocate a listing to MRMLS? A: You must complete the input forms and also the credit card authorization form for that region. Once competed, forms need to be sent to PWR for processing. Back to Questions 2. Q: How do I submit photos to my reciprocal listing in MRMLS? A: You will find the instructions on the reciprocal credit card authorization form. You will have three options to choose from (e-mail .jpeg photos to photos@pwr.net , submit hard copy to PWR, or if you have the photos already loaded in Tempo, we can transfer the photos to MRMLS). One photo is included in your $25.00 fee; additional photos are $5.00 each. Back to Questions 3. Q: How do I obtain reciprocal forms? A: You may go to our website at www.pwr.net. There is a button on the right side of the page labeled Docs on Demand, click on it. This will bring up a page with a menu going across the top. Find the MLS menu and hover over it. This will give you a drop down list, from the list, click on “Reciprocal information”. Here you just scroll down the list to find the MLS region you want to reciprocal to and select the correct property type forms. You may also contact PWR at 714 245 5500 and request the forms. Back to Questions 4. Q: How do I submit a change to a reciprocal listing? A: You must obtain the change form for the corresponding MLS region. You can obtain the forms from our website under Docs on Demand. Once you complete the form, fax it to PWR at 714 245 5599. Back to Questions 5. Q: How can I cancel my listing? A: Only your broker can go directly into Tempo and cancel listing. Back to Questions 6. Q: What it the turnaround time I can expect for submitting a reciprocal listing input or change? A: You should allow 24-48 hrs for processing. Back to Questions 7. Q: How can I access other MLS databases? A: You can log into Tempo and obtain instructions for accessing reciprocal MLS databases. Once in Tempo, hover over MEMBER INFO, and then select SOCAL MLS INFO. This should direct you to a page entitled FORMS, FLYERS, and NEWS. Scroll down the page until you find the subheading ACESS TO OUTSIDE MLSs. Under this heading you will find a list of the reciprocal MLS’, just select the MLS region you would like to access and a document will appear with instructions. Be aware that some MLS regions give reciprocal passwords, others direct members to the alliance. Back to Questions 8. Q: What areas do I have access to with my Supra Key? A: You automatically have access to the following regions: SoCal MLS, MRMLS, Greater South Bay, and Itech. Back to Questions 9. Q: How do I access those regions that I don’t already have access to? A: Most regions require a two step process. First you must make sure that your Supra Key has the system code required by the region you are trying to access. To do this you can either call Supra and ask them to verify or you can bring your key into PWR and we can check it for you. If your key is confirmed to have the system code, you can proceed to the next step. If it does not, then you can bring your key into PWR for programming. Step two, you must complete an application and pay a fee to the reciprocal association. In some cases you will be required to take your key into the participating association for processing. The instructions will be found on the application. You can obtain the application and instructions from our website under the Documents on Demand or you may contact PWR at 714 245 5500. Back to Questions 10. Q: What areas will my lockbox work? A: Your lockbox will work for agents in SoCal MLS, MRMLS, Greater South Bay, and Itech. We all share the same system code. Back to Questions 11. Q: Can I program my lockbox to work in other areas besides SoCal MLS, MRMLS, Greater South Bay, and Itech? A: Yes, you would need to bring your lockbox to PWR for deprogramming, you should request a letter of good standing from PWR, you will need this to take your lockbox to a reciprocal association. They will need to reprogram your lockbox. You should also make sure that your key has been programmed to work in that area since once your lockbox has been reprogrammed, your key will need to have been programmed as well in order to access the box. Once you are done using your box in that area and if you would like to have the box reprogrammed to work in our MLS region(socal mls) once again you must reverse the process. Back to Questions 12. Q: If I am having a problem updating my key, who should I contact? A: Whenever having a technical problem with your key, you should contact Supra’s technical support department at 877-699-6787. Back to Questions 13. Q: If I have a question about my Supra bill, who should I contact? A: You should contact Supra directly at 877-699-6787 as PWR has no access to your Supra billing. Back to Questions 14. Q: If I forgot to leave my Display Key on the cradle overnight, how do I update it? A: You can manually update your key by going through the menu. Press the ENTER button on your key, your key should display the message “Key Expired Update Now”. Using your arrow buttons, press the button with the arrow pointing down. You will continue pressing this until you see the words MANUAL ESYNC. Press the ENTER button here. The key will display the message, “Place Key in Cradle”. Go ahead and put the key in the cradle. Give it a couple of minutes, you should see the light on the cradle change colors. Once you see the light stay green after a couple of minutes, then you can pull the key off of the cradle. Key should display the message “Key Updated For: mm/dd/yy”. Back to Questions 15. Q: How do I become a member of PWR? A: You must contact PWR to set up an appointment. You must have an application completed and signed by your broker. You will need a copy of your DRE Lic, and a photo ID as well and bring this documentation to your appointment. Back to Questions 16. Q: I transferred offices, how do I submit the change to PWR? A: You should first verify that your new office is a member of PWR and that they have the same membership type. If it is, then you will simply need to complete a Member Change Form. You can obtain this form from our website under the Docs on Demand page or you may contact our Support Center at 714-245-5599. This form needs to be signed by your new broker before it is submitted. Form can be faxed to our membership department at 714 245 5550. Back to Questions 17. Q: I am already a member of PWR, I have obtained my brokers license and would like to go on my own. How do I make the change with PWR? A: All we would need is a Member Change Form and a copy of your Broker License. You can fax the forms to PWRs membership department at 714 245 5550. Back to Questions 18. Q: What is the turnaround time I can expect for membership changes? A: Allow 24-48 hrs for changes. Back to Questions 19. Q: How can I register for a class? A: You may go to our website at www.pwr.net, and click on the Pencil icon labeled Internet Membership Services. You will need to log in using your MLS Ids. Please make sure to enter IDs in all uppercase format as they are case sensitive. Once logged in, you can click on Education Calendar. Locate the class you would like to register for and click on it. This should take you to the next step in your registration. Simply complete the required fields and proceed. After completing your registration, the system will automatically send you an e-mail confirmation. Back to Questions 20. Q: I am a Realtor member, how do I obtain Winforms? A: You may go to CARs website (www.car.org) and download the software. Once in CARs website look to your left and there should be an icon labeled Transaction Tools. Click on the icon and it should place you in another page that will show you two options. Winforms Desktop and Winforms Online. To download the software, click on Winforms Desktop, and follow the prompts. At one point you will be asked to enter your member number and password. The member number is your CAR number and your password should be the last four digits of your social security number. Back to Questions
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1601 East Orangewood Ave., Anaheim, CA 92805
toll free 877.458.3404 tel 714.245.5500 fax 714.245.5599
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