Ethics Complaints
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(See “New Programs” below if you need additional assistance)
Complaints can be filed against a member and/or broker of PWR by members of the public or any other member. An ethics complaint should be filed when you want to charge our member with a Code of Ethics or MLS Rules violation. If you want to file a complaint, please complete Disciplinary Complaint Form D-1, identify the Code of Ethics you want to charge and return it to the Association office with a detailed summary of the events that took place (no filing fee to file an ethics complaint). |
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| Requirements | |||||||||||||
| Any person, member or non-member, may file an ethics complaint against a member and/or broker alleging a violation of the Code of Ethics or MLS Rules & Regulations. A Complaint must be filed within 180 days from close of escrow or date of discovery. You must submit a typed-written summary of the events that took place and identify which Code of Ethics you want to charge against the member. Your typed-written summary should support the Code of Ethics or M.L.S. Rules you are charging against the agent and/or broker. | |||||||||||||
| Procedure | |||||||||||||
| Your complaint will then be sent to the Grievance Committee and they will determine if it should go forward for a hearing. If they vote to send it forward, the Respondent will then be notified a complaint has been filed against them and they will have 20 days to send in a response. A hearing will be scheduled at which you will present your case to a panel of three members from the Professional Standards Department. They will come to a decision and administer disciplinary action if deemed appropriate. To ensure due process to both sides, the entire process takes approximately 2-3 months. | |||||||||||||
| Disciplinary Action | |||||||||||||
| What will happen to the agent if he is found in violation? The penalties range from a letter of warning in their file, to required education, a fine of up to $5,000, suspension of M.L.S. or association services and/or notification to the Department of Real Estate about the complaint. The Association does not, however, have the authority to remove or terminate a member's license. | |||||||||||||
| Ethics Complaints PDF's | |||||||||||||
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| New Program: Anonymous Complaints | |||||||||||||
If you prefer to file an anonymous complaint, please review the attached PDF “How to File an Anonymous Complaint” and the accompanying PDF “Anonymous Complaint Questionnaire Form” All anonymous complaints must meet certain criteria in order to be processed.
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| New Program: Ethics Advocate | |||||||||||||
We now have in place a program for REALTORS® and consumers alike to obtain the assistance of an Ethics Advocate in filing and/or responding to a complaint. This Ethics Advocate is a specially trained member of the Professional Standards committee, not an attorney. Please review the PDF Form below “How to Obtain the Assistance of an Ethics Advocate” and complete the necessary forms if you are interested and feel you need assistance with the Professional Standards process.
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Lori Smith
Professional Standards Manager
Professional Standards Manager
ProStandards Guide
Docs on Demand Guide
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Click here to download a free copy of Acrobat Reader!
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1601 East Orangewood Ave., Anaheim, CA 92805
toll free 877.458.3404 tel 714.245.5500 fax 714.245.5599
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